Question 1

How many devices can I connect to the WiFi router?

Accepted Answer

Our state-of-the-art routers are designed for modern travelers. They can seamlessly support up to five devices simultaneously. This means you can connect your smartphone, laptop, tablet, and even share the connection with your travel companions without any hassle.

Question 2

Do I need any documents to rent the WiFi router?

Accepted Answer

Yes, when renting the router, please ensure you have your passport with you. If your travel to Japan requires a visa, please bring that as well for verification.

Question 3

What are the available plans for the WiFi service?

Accepted Answer

We understand that every traveler's needs are unique. Therefore, we offer a range of flexible plans that span from a short 5-day trip to an extended 30-day stay. This ensures you're always connected, regardless of the length of your visit.

Question 4

What if I need the router for longer than I initially planned?

Accepted Answer

We accommodate unplanned extensions! If your trip extends beyond your original booking, you can continue using the router. Please be aware there's a nominal fee of 777 JPY for each additional day of use.

Question 5

What should I do if I damage or lose the router?

Accepted Answer

We understand that accidents happen. Our service comes with comprehensive insurance coverage. So, if the router gets damaged or goes missing, rest assured there won't be any hidden costs for you. If a part is faulty, do remember to return every component.

Question 6

How can I return the WiFi router once I'm done?

Accepted Answer

Returning the router is as simple as picking it up. Drop it off at any of our counters in major Japanese airports, including the one in Shinjuku, Tokyo. If you're somewhere remote, you have the option to ship it back to us from any part of Japan.

Question 7

Can I cancel my booking if my plans change?

Accepted Answer

Absolutely! Travel plans can change, and we're here to support you. If you need to cancel, just give us a heads-up 24 hours before your scheduled pick-up, and we'll ensure a complete refund is processed for you.

Question 8

Are there any areas in Japan not covered by the 4G LTE network?

Accepted Answer

Our network boasts expansive coverage in major cities, towns, and popular tourist spots. However, like any network worldwide, there may be a few remote places where the signal might not be as strong.

20% OFF + Insurance: Japan Mobile WiFi - Fukuoka Airport Pick-Up

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